FAQs

Answers to your Questions

If you have questions not covered in this FAQ please email us at: info@cookiecutterhub.com

 

SHIPPING INFORMATION

Do You Ship Internationally?

CookieCutterHub ships anywhere within Europe or even outside it!

What Shipping Methods Are Available?

We ship through Registered Air Mail or through Courrier Express Service depending on your choice during checkout.

How Long Will It Take To Get My Package?

2-7 days depending on the selected shipping method.

How do I track my order?

The moment your order ships, we will inform you with your tracking code.

 

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept online payments with your Credit Card (Visa, MasterCard, Discover or American Express) through PayPal and offline payments through Bank Transfer.

Is Buying On-Line Safe?

Our website and our payment gateways are secured by all the necessary security protocols and certificates so that the only thing you have to worry about is which cookie cutter to order!

ORDERS AND COMMUNICATION

How do I place an order?

Simply click on the cookie cutter of your choice and add it to your shopping cart. Once your shopping is done click on “checkout” and follow the instructions.

Do I need an account to place an order?

No it is not mandatory but it would greatly help you save time on your next order and also you will be able to keep track on all your purchaces.

Who should I to contact if I have any queries?

You are welcome to call us or contact us through mail at info@cookiecutterhub.com and we will be happy to answer all your questions!

What is your privacy policy?

CookieCutterHub  will not sell your information to anyone. The information you provide is used solely to process orders. Your billing information is never shared.

 

MATERIALS AND SAFETY

What material are your cookie cutters made from?

All our cookie cutters are made by top quality 3D printers at the time of order. Our products use PLA plastic, which is biodegradable and good for the environment. Color of the cookie cutters may vary.

We recommend handwashing 3DCookie Cutters products, keeping in mind that prolonged exposure to moisture and direct heat should be avoided.

 

Are the cookie cutters safe to use?

We have been producing cookie cutters for the last two years and our choice of materials and workflow is specialized in order to maximize the safety of our products.

 

Any unanswered questions? Contact Us